If I Understood You, Would I Have This Look on My Face?
This book discusses science and technical communication from the perspective of someone who comes from professional theatre and acting. Alan explains how his accidental discovery of the application of theatre sports to communication created an opportunity to teach technical communicators how to be more effective. Essentially, the argument is that empathy is essential to communication -- you need to be able to understand where your audience is starting and and where they're likely to get stuck before you can take them on the journey. Unsurprisingly given the topic of the book, this is a well written and engaging read. The book is nicely structured and uses regular anecdotes (some of them humorous) to get its message across. A detailed and fun read.