Comcast Lies

I know you’re all dying to hear about how much Comcast sucks. I imagine that what is happening is that I am suffering under Comcast discovering that during an economic downturn people start cancelling optional services like expensive pay TV. Anyways, several weeks ago Comcast jacked up our bill (nearly doubling it), so we called. They said “try this other line up which is cheaper”. We said “ok”. After a day or so it was evident that the service didn’t work, and we created a service order. The installer came out, had a look, and said that the service we had been sold could never have worked because we were analog customers and needed digital to get the channels we had been sold. Anyways, he convinced us to convert to digital, and that got us a new low rate again. Until the bill came and was double what we had been told by the installer’s dispatcher it would be.

So we rang Comcast yet again. They said we were lying and had to pay the higher rate. I explained that calling my wife a liar was a bad plan, and they could either honour the stated rate or we’d cancel. The account is now cancelled, so you can see how that ended.

I know that Comcast has a reputation for terrible customer service, but this is the first time I’ve experienced it. Wow, such arrogance. To be honest, I’m glad we cancelled the account. I can get two 4-disk-at-a-time deals from Netflix for what the low rate was meant to be with Comcast (yes, we could have got 16 disks at once with what Comcast wanted us to pay). What we’ll probably do is some combination of free to air, Netflix DVDs, Netflix streaming, and buying DVDs for the kids. All up we’ll end up with more content, at a higher quality, for less money. So there you go.

Getting rid of cable TV?

I’m thinking of getting rid of comcast and getting a high def over the air tuner as well as a netflix subscription. I’d be interested in people’s opinions of netflix. I guess I’m just fed up with comcast’s woeful customer service, quite ordinary analog reception, and complete lack of any new programming. Its been about six months since there was something we really wanted to watch on the channels we get, and I’ve only just noticed…

Free on demand from Comcast

Catherine and I have had analog Comcast cable TV in the US since we moved into our apartment here. We’ve resisted going digital because of the brain dead requirement that you use the Comcast set top box (which sucks), and therefore it not working with MythTV. If they shipped a digital decoder card which worked in a PCI slot with Linux, I would upgrade right away.

I’ve told them that a bunch of times, and they’ve offered us free upgrades about four times.

In the end they must have got the hint, because they just gave us a free “on demand” digital box for our analog cable. It’s free for a year, and appears to be a Motorola DCT 700, which seems to just be a embedded computer which uses a two megabit connection to Comcast to deliver programs.

Now I’m meant to be activating the device, but I’ve been on hold with Comcast for 15 minutes. The user documentation even promises the call should only take three to four minutes. Of course plugging the MythTV box into the back of the Motorola box also broke our existing analog reception, so I might end up giving on the call and backing out the cabling change until Comcast gets with the program…

More device gossip as it comes to hand.